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  1. #1
    Member
    Join Date
    May 2013
    Location
    BGU
    Posts
    3

    Copy bundle rejected

    Hi,

    I want to transfer an HU to a new computer. I used the copy bundle function on the old computer and emailed the copy bundle so I can open on it the new computer.
    When I click on the copy bundle, Atlas opens but comes up with an error message: the HU is in use (by my old computer). It says to contact the user(s) for clarification and that if it's not in use "you may safely remove its LOK file" -- but I can't find any information on how to do this. The program is closed on the old computer.

    I want to uninstall Atlas from the old computer once I've transferred the project over so there won't be a conflict. Any ideas on how I can open the copy bundle?

    thanks in advance!

  2. #2
    Administrator
    Join Date
    Sep 2001
    Posts
    88
    Please contact our Support Team at general@support.atlasti.com. They will be happy to help you with technical issues.

    All the best!

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